IPv6 TRANSITION 
IPv6 TRAINING 
TACLANE/FASTLANE 
INFRASTRUCTURE 
Network Eng.
Firewall Specialists
Systems Integrat.
Help Desk Support
ACCREDITATION
SECURITY AUDIT

The WCI help desk staff takes advantage of a combined 55 years of IT networking and systems experience to benefit our customers. A 100% commitment to problem resolution is carried into each and every call that comes in, a commitment that is not resolved until the customer is satisfied with the outcome.

WCI employs a team philosophy that allows the customer access to a single point of contact engineer who is intimately familiar with the sites' layout, design and past history. Other technicians are called upon to support the site as needed, but this single point of contact is responsible for keeping in touch with the site for follow-up and further troubleshooting as needed. All calls are assigned a ticket out of the help desk database for tracking purposes. This help desk database is then used to change systems and procedures as needed to ensure customer satisfaction. Ticket tracking, escalation and other help desk statistics are then analyzed to ensure that all calls are handled to customer expectations.